Shipping policy

Shipping Information

Thank you for shopping with Ollie & Roo

We aim to dispatch all orders as quickly and efficiently as possible while ensuring your products arrive safely.

Order Processing

  • Orders are processed within 1–2 working days (Monday to Friday, excluding UK Bank Holidays).
  • Orders placed after 2:00pm will be processed on the next working day.
  • During busy periods such as Christmas, Black Friday or promotional events, processing times may be slightly longer.

UK Delivery

We currently deliver throughout the United Kingdom.

Standard Delivery

  • Estimated delivery: 2–5 working days
  • Shipping cost: Calculated at checkout.

Express Delivery (where available)

  • Estimated delivery: 1–2 working days
  • Shipping cost: Calculated at checkout.

Free Delivery

We offer FREE Standard UK Delivery on orders over £50.

Orders below this amount will have shipping charges calculated during checkout.

Delivery Partners

We use trusted UK delivery partners including Royal Mail, Evri, DPD and other reputable couriers depending on the size and destination of your order.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Delivery Delays

Although we always aim to meet estimated delivery times, delays can occasionally occur due to:

  • Severe weather
  • Courier network issues
  • Public holidays
  •  Industrial action
  • Circumstances outside our control

We appreciate your patience should any unexpected delays occur.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

If an incorrect address is supplied and your order has already been dispatched, additional delivery charges may apply to resend the order.

Damaged or Missing Items

If your parcel arrives damaged, or if items are missing, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photographs of the parcel and damaged item(s)
  • A description of the issue

This allows us to investigate promptly with the courier.

Lost Parcels

If your parcel has not arrived within 10 working days of dispatch, please contact us.

We will work with the courier to locate your shipment and, where appropriate, arrange a replacement or refund.

International Shipping

We currently do not offer international shipping.

Should this change, this policy will be updated accordingly.

Contact Us

If you have any questions regarding your order or delivery, please contact us using the details provided on our Contact Us page.

Thank you for choosing Ollie & Roo.